Dutch gambling regulator upgrades self-exclusion website

Dutch gambling regulator Kansspelautoriteit (KSA) has announced updates to its self-exclusion website, CRUKS, to make it easier for consumers to temporarily exclude themselves from real money gambling.

The upgrades to CRUKS, the Central Register for the Exclusion of Games of Chance, now make it easier for users to set up a gambling exclusion period for a minimum of six months. In addition, the exclusion period can be applied to both land-based properties and online brands and can be for a longer period than half a year.

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The new version of the Dutch gambling self-exclusion registry now allows players to unsubscribe after six months and includes an eight-day reflection period to prevent impulsive decisions. Additionally, the term “play break” has been replaced with “gambling stop” to provide clearer implications of self-exclusion.

All licensed Dutch gambling operators have been informed by KSA that they must ensure that their player databases are connected to CRUKS and must regularly confirm that their customers, both old and new, have not requested self-exclusion from gambling. Since its launch in the country on October 1, 2021, CRUKS has received more than 38,000 self-exclusion requests.

Meanwhile, KSA said last week that starting July 1, Dutch operators must comply with more strict advertising policies that prohibit TV commercials and public space marketing. KSA will directly inspect marketing campaigns, and bookmakers can only advertise online and through social media if at least 95% of the advertising content is aimed at audiences aged 24 and above.

In addition, consumers must be given the choice to opt out of seeing these advertisements if they wish not to see them.